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Resolve Customer Queries Faster with Precise Knowledge
Empower Your Customers and Support Teams with Knidal's Knowledge Tools
Product Documentation
Knidal ensures streamlined handling of product documentation, user manuals, and related content.
Interactive User Guides
Answer common questions instantly with in-app user guides, reducing repetitive support requests.
Self-serve Assistance
Provide a 24/7 self-serve assistant for users, ensuring small tasks can be completed without contacting support.
Tutorial Videos
Efficiently categorize and manage content, ensuring easy retrieval and consumption.
Custom Mobile Apps
Create branded mobile apps for easier content consumption for both your teams andcustomers.
Lower Costs
Create and update documentation effortlessly, freeing your support team from unnecessary tickets and emails.
Product Owners Manuals
Simplify product owner manual creation and sharing for quick reference & resolutions.
Always Available
Access content without an internet connection, ensuring support resources are available at all times.
Category Management
Streamline and organize support content through efficient category management.
FAQs and Help Content
Provide easy access to FAQs and help content for quicker issue resolution.
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Experience Improved Support KPIs
You can see real results by employing Knidal
Faster Ticket Resolution
Interactive knowledge bases help agents find gold-standard answers quickly, improving ticket resolution with fewer resources.
Quality and Consistency
Scripted guides assist both new and experienced agents, ensuring consistency and improving support quality.
Improved CSAT Scores
Self-serve activity logs and faster resolution improve customer happiness and satisfaction scores, delighting customers and decreasing tickets.
Approval Workflow
Set up approval workflows for managerial inputs, ensuring accuracy and adherence to standards.
Uncover the Hidden Potential of Your
Customer Support Team
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Solutions
Operational Excellence
Knidal's powerful knowledge base helps your operations team execute their tasks faster without errors and deliver results in time.
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Solutions
Optimized Training
Knidal enables your learning and development teams to create custom content, modules and knowledge easily, and share wherever required.
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